Refund Policy

Fourteen days from purchase, for any reason. Email us and we process it. No form, no exit survey, no retention offer.

1.The window

You have fourteen calendar days from the time of purchase to request a refund of a One80 Academy course.

You do not need to give a reason. If the course is not what you expected, that is reason enough.

2.How to request one

Email academy@one80consultation.com from the address you used to buy, and say you want a refund.

That is the whole process. We will not ask you to complete a form, explain yourself, demonstrate that you worked through the material, or speak to anyone first.

3.When you get the money

We aim to approve requests within two business days. The refund is issued to your original payment method.

How quickly it appears depends on your bank or card issuer, and is usually between five and ten business days once processed. That part is outside our control.

4.What happens to your access

Access to the course ends when the refund is processed. Any workbooks you have already downloaded remain yours to keep for your own use, but the licence to use them commercially as part of the course ends with the refund.

5.Staged release

Where a course is sold before all modules are published, the release schedule is on the course page before you pay.

Your fourteen day window runs from the date of your purchase. It does not restart when a new module is released. If you are unsure whether the published modules are enough for you, read the free sample lesson and the full curriculum first, both of which are on the course page.

6.After fourteen days

We do not offer refunds after the fourteen day window, except where the law where you live gives you a right to one. Nothing in these terms limits a right you have under your local law. The window exists so you can evaluate the material properly, and the full curriculum, a free sample lesson and the release schedule are all visible before you buy so that you can decide with real information.

If something has genuinely gone wrong, for example you cannot access what you paid for and we cannot fix it, email us. We will deal with it fairly.

7.One refund per person

Refunds are limited to one per person or business. We may decline a refund where there is clear evidence of abuse, such as repeated purchase and refund of the same course, or bulk downloading of material followed immediately by a refund request.

8.Chargebacks

If you have a problem, please email us before contacting your bank. A chargeback costs us a fee and takes months to resolve, and a refund takes two days.

We may suspend access to any account with an open chargeback until it is resolved.

9.Your statutory rights

Nothing in this policy limits any right you have under applicable consumer protection law. Buyers in some jurisdictions, including the UK and the European Union, may have separate statutory cancellation rights for digital content. Where those rights apply, they apply in addition to this policy.